Refund policy
Refunds & Returns Policy
1. All items are made to order
Every Amen Aesthetic tee is made to order once you check out, and your order enters production immediately. This means we're unable to change or cancel an order after it has been placed — including changes to size, design, shipping address, or a simple change of mind. Please double-check your order, especially sizing, before completing payment.
2. Change of mind
Because each item is made for you, we don't offer refunds, exchanges, or store credit for change of mind — for example, if you no longer want the item, ordered the wrong size, or simply don't like it once it arrives. This doesn't affect your rights under the Australian Consumer Law described in Section 5.
3. Faulty, damaged, or misprinted items
We want you to love your tee. If your order arrives faulty, damaged in transit, or with a print fault (for example, cracked or peeling print, an incorrect design, or a manufacturing defect), we'll fix it. To be eligible for a return:
• You must contact us within 14 days of receiving your order.
• The garment must be unworn, unwashed, and in its original condition — we can't accept items with
noticeable wear, makeup or deodorant marks, odours, or damage caused after delivery.
• The issue must be a genuine fault, not a change of mind about size or fit (see Section 2).
4. How to request a return
Email hello@amenaesthetic.com.au with:
• Your order number
• The date of purchase
• Which item you're returning, and why
• A clear photo showing the fault or damage
We'll respond within 3 business days to confirm next steps. Please don't send your item back to us before we've confirmed your return, so we can process it correctly the first time.
5. Return shipping costs
Where we've confirmed a genuine fault, we'll cover the reasonable cost of returning the item to us (or provide a reply-paid label) and the cost of sending your replacement or refunded order. We won't ask you to pay return postage for a confirmed fault.
7. Refunds
Approved refunds are paid to your original payment method within 5–10 business days of approval, depending on your bank or card provider. Where a repair or replacement is the appropriate remedy (and it isn't a major failure where you've chosen a refund), we'll organise that instead.
8. Sale and discounted items
Items purchased on sale or with a discount code are treated the same as full-price items for the purposes of this policy — genuine faults are always covered; change of mind is not.
9. Contact us
Amen Aesthetic
Email: hello@amenaesthetic.com.au
Website: www.amenaesthetic.com.au
This document is a general template and hasn't been reviewed by a lawyer. It's based on general Australian Consumer Law guidance
current as of August 2026; consider having it checked by a solicitor before publishing, especially if you sell outside Australia.